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Refund Policy

NO REFUND POLICY

 

Please read this policy carefully before making a purchase. By completing a purchase with Soul Arcana, you acknowledge that you have read, understood, and agreed to this No Refund Policy.

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Overview

Soul Arcana offers personalised spiritual readings (Tarot and Lenormand), digital printables, and educational programs. Due to the deeply personal, digital, and time-intensive nature of our products and services, all sales are final.

We do not offer refunds, exchanges, or cancellations once a purchase has been made. This policy applies to all products and services sold through our website, our Etsy shop, and any other platform where Soul Arcana products are listed.

 

Why We Have a No Refund Policy

We want to be transparent about why this policy exists:

  • Personalised readings are created specifically for you and cannot be resold or reused. Once we begin your reading, significant time, energy, and intuitive work has already been invested.

  • Digital products (printables, PDFs, downloads) are delivered instantly and cannot be "returned" once accessed or downloaded.

  • Educational programs and course content are made available immediately upon purchase and cannot be undelivered.

  • Spiritual readings are for guidance and entertainment purposes — outcomes cannot be guaranteed, and this is the nature of divination.

 

Products & Services Covered

This policy applies to all Soul Arcana offerings, including:

  • Personalised Tarot readings

  • Personalised Lenormand readings

  • Combined or multi-card spreads

  • Digital printables (journals, worksheets, oracle spreads, etc.)

  • Online courses, programs, and educational content

  • Bundled packages or special offers

 

Exceptions & Goodwill Resolution

While our policy is firm, we are committed to quality and care in every order. We will work with you in the following circumstances:

  • Non-delivery: If you have not received your reading confirmation or program confirmation within 3–5 business days, please contact us and we will investigate and redeliver.

  • Technical issue: If a digital file is corrupted or inaccessible, we will resend a working version immediately.

These exceptions are assessed on a case-by-case basis and do not constitute a general right to a refund.

 

Chargebacks & Payment Disputes

If you initiate a chargeback without first contacting us, we reserve the right to contest the dispute and provide evidence of delivery and this agreed policy. We are a small business and always willing to have a genuine conversation — please reach out first.

 
Before You Purchase

We encourage you to:

  • Read the full product description carefully before purchasing

  • Review any sample readings or FAQs on our website or Etsy shop

  • Reach out to us with any questions before placing an order — we're happy to help

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